Shipping Policy
We are committed to delivering your equipment safely, efficiently, and on time—wherever you are in the world. Our shipping policy is designed to give you complete transparency and peace of mind from the moment you place your order to the moment it arrives.
1. Global Delivery Coverage
We proudly ship worldwide, offering both air and sea freight options depending on the size, weight, and urgency of your order. Whether you’re located in a major city or a remote region, we’ll ensure your shipment gets to you through our reliable logistics network.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Custom or bulk orders may require additional handling time, which will be communicated clearly at the time of purchase.
3. Shipping Methods & Carriers
We partner with trusted freight and courier services such as:
DHL, UPS, FedEx (for smaller machinery, parts, and tools)
Major sea freight carriers (for large or heavy-duty equipment)
Air cargo for urgent or high-value shipments
We select the best shipping method based on the nature of your order, destination, and delivery timeframe.
4. Estimated Delivery Times
Local & regional deliveries: 2–7 business days
International air freight: 5–10 business days
International sea freight: 2–6 weeks, depending on destination
You will receive a tracking number or bill of lading once your shipment is dispatched.
5. Shipping Costs
Shipping costs are calculated based on:
Destination country
Size and weight of the product
Shipping method selected
We provide accurate shipping quotes during the ordering process. For large orders or container shipping, our team will provide a custom freight estimate.
6. Customs, Duties & Import Taxes
Buyers are responsible for any applicable customs duties, import taxes, or clearance fees in their country. We provide all necessary shipping documents (commercial invoice, packing list, etc.) to facilitate smooth customs processing.
7. Shipping Insurance
All shipments are fully insured to protect against loss or damage during transit. In the rare event of a shipping issue, we will work with you and the carrier to resolve it quickly and fairly.
8. Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact us within 48 hours of the expected delivery date. We will immediately investigate the issue and provide support or replacement where applicable.
Questions or Special Requests?
Our logistics team is here to assist with bulk shipping, warehouse delivery, port clearance, or special handling instructions. Contact us at info@bestweldinggenerators.com for personalized support.