Return & Exchange Policy
Customer satisfaction is our top priority. We understand that buying machinery, engines, and equipment is a significant investment, and we want you to feel confident in every purchase. That’s why we’ve developed a clear and fair return policy to ensure peace of mind.
1. Eligibility for Returns
Returns are accepted under the following conditions:
The product must be unused, uninstalled, and in original condition.
All original packaging, manuals, and accessories must be included.
A return request must be made within 7 to 14 days (based on product type) of delivery.
The product must have no signs of damage, wear, or tampering.
Some items—such as custom-ordered equipment, special imports, or built-to-order machines—may not be eligible for return. This will be clearly stated at the time of purchase.
2. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery. We’ll arrange an inspection and offer:
A replacement, if available.
A repair, if appropriate.
A full or partial refund, based on the issue.
To process a damage claim, we require clear photos of the product, packaging, and a brief description of the issue.
3. Return Process
To initiate a return:
Contact our customer service team via [email/phone/website].
Provide your order number, reason for return, and supporting details.
Once approved, you will receive return instructions, including the return address.
Customers are responsible for return shipping unless the return is due to an error on our part (wrong item, defect, etc.).
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days via the original payment method. Shipping and handling charges are non-refundable, unless otherwise stated.
5. Exchanges
If you wish to exchange an item, contact us within the return period. Exchanges are subject to stock availability and product type.
Need Help?
Our support team is available to answer any questions about your purchase, returns, or warranties. Contact us at info@bestweldinggenerators.com