Privacy Policy

Privacy Policy

 Last Updated: May 29 2025

We are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, place an order, or communicate with our team. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to deliver our services effectively and improve your experience:

a) Personal Information

When you contact us, place an order, or register for an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Company Name (if applicable)

  • Payment details (Note: We do not store full credit/debit card information)

b) Technical & Usage Data

When you browse our site, we may collect data such as:

  • IP Address

  • Browser Type and Version

  • Pages Visited and Time Spent

  • Device Type and Operating System

  • Referral Source

  • Cookies and Usage Data (see section 7)

2. How We Use Your Information

We only use your information for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Sending order confirmations, invoices, and shipping updates

  • Providing product support and customer service

  • Sending promotional emails or offers (with your consent)

  • Customizing your user experience and improving site functionality

  • Ensuring the security and integrity of our website

  • Complying with legal and regulatory obligations

3. Legal Basis for Processing (for EU Customers)

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Contractual necessity (to fulfill a purchase or service)

  • Consent (for optional communications)

  • Legitimate interest (for marketing, analytics, fraud prevention)

  • Legal obligation (where required by law)

4. Data Sharing and Disclosure

We only share your information when necessary, with trusted third parties who help us operate our business:

  • Logistics Partners: For delivery and tracking of your order

  • Payment Processors: To process secure transactions

  • IT and Security Providers: To maintain the safety of our platform

  • Legal Authorities: If required for legal compliance, fraud investigation, or enforcement of our policies

All third-party partners are bound by strict data protection agreements.

5. Data Retention

We retain your data only for as long as necessary to:

  • Provide our services

  • Maintain legal and financial records

  • Resolve disputes or enforce agreements

Typically, order and transaction data are retained for 5–7 years for regulatory compliance, unless you request earlier deletion (where applicable).

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or updates to inaccurate data

  • Request deletion of your data (subject to legal limits)

  • Object to or restrict certain types of data processing

  • Withdraw consent to receive marketing emails at any time

  • File a complaint with a data protection authority

To exercise these rights, please email us at: [Insert Privacy Contact Email]

7. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Improve website functionality and user experience

  • Analyze traffic and user behavior

  • Remember your preferences and login sessions

  • Deliver personalized ads (where applicable)

You may manage or block cookies through your browser settings. Note that disabling cookies may affect the functionality of some site features.

8. Data Security

We use industry-standard security measures, including:

  • SSL encryption for data transmission

  • Secure data storage environments

  • Restricted access to personal data

  • Regular system monitoring and risk assessments

While no system is 100% secure, we continually improve our security to prevent unauthorized access or breaches.

9. International Data Transfers

If you are accessing our site from outside our operating country, your data may be transferred and stored in countries with different data protection laws. We ensure all such transfers are protected by appropriate safeguards (such as Standard Contractual Clauses, where applicable).

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date and, if significant, notify you via email or a notice on our website.

11. Contact Us

If you have any questions, requests, or concerns regarding your privacy, please reach out to us:

GLOBAL ENGINES DEPOT

Email: info@bestweldinggenerators.com

Phone: +66 95 336 9290

Address: Vikas Stove Rd, 360024 Shapar Thailand

We’re committed to ensuring your information is handled with transparency, responsibility, and care.